How To Make A Complaint

The purpose of this Complaints Policy is to outline the standards and procedures that UL Student Life follow in their receiving and dealing with a complaint from anyone accessing our supports and services.
In line with our vision and mission statement, UL Student Life continuously endeavours to improve the lives of students by welcoming them into a friendly, fun environment that gives a real sense of belonging. We do this by championing students and delivering the best university life experience, and therefore take all complaints seriously.

Anyone wishing to make a complaint can do so by filling out the complaints form below. Once our complaints officer receives the complaint, they will decide the next steps and get in touch with you.

Please read our complaints policy here.


  • Please provide as much information as possible, e.g. tell us when, where and how the event / incident occurred.
  • This form collects your details above so we can contact you back in relation to your complaint. Please see our privacy policy for more information.
  • This field is for validation purposes and should be left unchanged.