The Student Information and Support Officers (SISC) provide advice and support on a range of academic, personal and financial issues.

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Student Information & Support

The Student Information and Support Office comprises of two Support & Information Coordinators (SISC). Our two coordinators, Nicole and Shane, provide advice and support on a range of academic, personal and financial issues. This is not a counselling service but can often act as the first port of call for students enduring stress or in need of advice. Our full-time coordinators are fully trained and can show students where they need to go to get the assistance they need. Students can access this service through an online booking system, with an option of a 20-minute or 40-minute session. 

If you'd like to book a free, 1-on-1 appointment with Shane or Nicole, you can do so further below. Please note: This is the UL Student Life support service, and therefore, it is independent of the university. 

Meet Nicole

Nicole is here for students who are seeking advice and support on any issues that may arise during their time in UL. Nicole can offer a listening ear and provide support on matters such as financial aid, childcare bursary, accommodation and other personal difficulties you may experience during college life. Please do not hesitate to get in contact with her. More information on Nicole can be found here. 

If you have a quick query, feel free to drop an email to studentsupport@ul.ie

If you would prefer to book a 1-to-1 call, you can do so using the button below. You can arrange a call via:

  • Phone
  • Video
  • In-person
Book an appointment

Meet Shane

Shane, and other members of the SISC team, can assist you with queries relating to your academic affairs and welfare. Our support team provides advice on a range of topics including accommodation issues, accessing mental health support services, financial worries, resolving exam/lecture/assessment issues, and dealing with complaints. More information on Shane can be found here.  

If you have a quick query, feel free to drop an email to studentsupport@ul.ie

If you would prefer to book a 1-to-1 call, you can do so using the button below. You can arrange a call via:

  • Phone
  • Video
  • In-person
book an appointment

Looking for Advice?

A lending ear can help you navigate your way through college life. If you are looking for support you can book an appointment with Shane or Nicole. If you are looking to find information on a specific topic, you can also check out our resource pages linked below: