What is the UL Student Life Ticket Refund Policy?

When can you get a refund on tickets?

  • If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid.
  • If an event is rescheduled to another date, your tickets should be valid. If you can’t make the rescheduled date, then you’re entitled to a full refund.
  • The ticket seller is responsible for giving you your refund for tickets to a cancelled event.

When are you not entitled to a refund?

  • If you can no longer attend an event or you’ve simply changed your mind about going, you’re rarely entitled to a refund, despite tickets often being purchased months in advance.
  • You are not entitled to a refund for the ticket if an understudy appears in place of a show’s headline star, or a headlining artist changes from the ones advertised on a music festival line-up.

In Summary:

  • If the event you have booked for is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket.
  • You are not entitled to a refund if you can no longer attend an event.
  • You’re also not entitled to a refund if an understudy is used in place of a show’s headline star, or a headlining star changes from the ones advertised on a music festival line-up.