How do I apply for a repeat?

Exams are hard and it is common for students to have to repeat one or more exams, for lots of different reasons

  • The university have minimum standards that have to be reached. If you don’t meet the requirements during end-of-semester examinations-you should be permitted to attend annual repeat examinations.
  • At the end of Semester 2 Academic Registry email students who have failed modules during the year with instructions on how to register.
  • Check out the information by logging in here Login (topdesk.net) and going onto the Student Hub Online- you can search in the directory of information, or else type ‘repeats’ into the search bar.

You can email your module leader for guidance on how the repeat exam will be assessed but you have to make sure to register with academic registry https://www.ul.ie/academic-registry/about/contact-us

Who do I contact about a problem with my lecturer?

  • If your class is having a difficulty with the teaching methods- you can contact your Class rep initially and encourage them to raise the issue with the lecturer or other members of the faculty. If this is unsuccessful you can raise the issue with the Academic Officer studentacademic@ul.ie
  • If it is a personal issue or you need to understand the university’s complaints process, it might help to book in for a chat with the UL Student Life Student Information and Support Coordinators (SISC) -who are independent from the university https://www.ulstudentlife.ie/fresher_zone/support-services/

 

How do I apply for a repeat/I Grade?

Check out the information on the Student Hub Online for more detail-https://ul.topdesk.net/tas/public/ssp/content/detail/knowledgeitem?unid=109f4d24adfb4f969282610b0c2ce189

The University uses the IGrade process to support students who face an immediate crisis. Igrades are awarded in cases where the student has not completed all of the requirements for a module and has submitted certifiable evidence of medical and/or psychological illness or immediate family crisis where the presence of the student is indispensable. Igrades are not assigned in response to a plea made in respect of pressure of work. I-grades can be requested via one of the following UL Health Services: Student Health CentreCounselling or Chaplaincy.
You will need to provide the relevant module codes, and date and time of your exams when requesting an Igrade.

I’ve no exam timetable, why is this?

  • There could be a number of reasons why you may not have an exam timetable. One could be that you are not a registered student. Contact Academic Registry via the Student Hub online to find out what may be wrong – ul.topdesk.net https://www.ul.ie/academic-registry/about/contact-us

Where do I bring complaints about my course?

  • Complaints about your course can be discussed with your Class Rep who can bring them directly to the Lecturer or Course Director or to the Course Board. If you don’t know who your Class Rep is, please email studentreps@ul.ieor john.mcdermott@ul.ie who should be able to advise you of this.
  • If you need to understand more about the University’s complaints processes it might help to book in for a chat with the UL Student Life Student Information and Support Coordinators (SISC) -who are independent from the university https://www.ulstudentlife.ie/fresher_zone/support-services/

What do I do if I’m having trouble with my FYP supervisor?

Speak to the supervisor first about any issues that you are having. After talking to the supervisor, the next port of call is to ask your course director for assistance. If you are unsatisfied with their response, you can contact the Head of Department for assistance.

If you need to understand more about the University’s complaints processes it might help to book in for a chat with the UL Student Life Student Information and Support Coordinators (SISC), who are independent from the university.

If I drop out how much will I be liable for in fees?

If you drop out now, you will be liable for a full years’ fees for your new course. This applies irrespective of whether you pursue a course in UL or another institution. For information on how much the fees will be (as they vary from course to course), contact the Fees Office on 061-202026.

How do I drop out of my course?

  • If you are thinking about discontinuing your studies and exiting your course, we strongly encourage you to reach out to your academic advisor, Course Director or another member of the University support staff to talk through the options before making a decision.
    Exiting your course early means that you will not receive an academic award.
    The Course Existing Process is explained on the Student Hub Online Leaving your course – UL| SSP (topdesk.net)
    All students must complete this process, regardless of the reason for exiting, or you may be liable for fee payments or additional fines.
  • In addition to speaking to someone in the university-you can book in for a chat with the UL Student Life Student Information and Support Coordinators (SISC) who are independent from the university https://www.ulstudentlife.ie/fresher_zone/support-services/
  • In order to drop out of UL, you must complete an Exit form and submit it to Academic Registry through the Student Hub (ul.topdesk.net). Please find more information here.

 

What do I do if my lecturer gives course work that is not on the course outline?

  • The course outline is supposed to be the “contract” between the lecturer and the students. The seriousness of the breach, whether there is a breach at all, depends on the circumstances. Contact your Class Rep with any issues of this nature.

What do I do if my lecturer has not given my class a module outline?

  • It is against the rules for a lecturer not to provide his/her class with a module outline. If your lecturer does give you a module outline, make sure you read it thoroughly! Here is the UL book Book of Modules
  • Contact your lecturer if you feel comfortable to explain that you need a module outline. You can speak to your class rep or student academic officer if you need more support about who to go to in your faculty studentacademic@ul.ie

 

Why do I have to register in Week 1?

You have to register in Week 1 to confirm your module choices for the year, if you have any. If you don’t have module choices, then you must register to ensure that you are able to sit your exams.

Can I change the exam timetable if I have a number of exams in the same day?

  • Yes A provisional exam timetable will be sent out around Week 9. It is your responsibility to read this and request a change if you need one. You can do this by contacting your Class Rep.

 

My timetable is missing modules, what’s wrong with it?

  • There are many explanations as to why your timetable may be missing modules.
  • Mistakes in your timetable may mean that you are not registered for your exams.
  • If you experience a missing module make sure to log a query with Academic Registry through the Student Hub Online Login (topdesk.net)https://ul.topdesk.net You should also send an email to the module leader to make sure you are registered on Sulis and in case you have missed any items in the module.

I sat repeat exams and did badly. What do I do?

  • Exams can be difficult and many students have been in this situation.
  • When results are out, Academic Registry will send you a progression email explaining your options. You can chat through the options with your course leader or student support officer in your faculty.
  • Check out the information on the Student Hub Online Progression: Minimum Standards for Progression – UL| SSP (topdesk.net)In order to progress in your chosen course, you must meet specific academic requirements. Some courses may have different minimum standards or may not award compensating fail grades. It is important to check your course booklet for these details or ask your course leader. The minimum standards of academic performance in each semester, year or part of a course are: a QCA of at least 2.00 AND no deficient grades (E.g. F, N, NG, I).
  • It might help to book in for a chat with the UL Student Life Student Information and Support Coordinators (SISC)-who are independent from the university  https://www.ulstudentlife.ie/fresher_zone/support-services/

Sick / Bereavement during exams?

If you get an Igrade you will have the opportunity to sit the exam during the annual repeats period in August but the exam will not be capped at a C3 grade. Please find more information on how to apply for an Igrade on the Student Hub Online here; https://ul.topdesk.net/tas/public/ssp/content/detail/knowledgeitem?unid=109f4d24adfb4f969282610b0c2ce189

QCA and Discretionary Bands?

  • QCA: Quality Credit Average: This is the weighted average describing the quality of a student’s performance across all modules in a semester (Semester QCA) or all modules taken to date (Cumulative QCA)
  • Check out the Information on the student hub online here; https://ul.topdesk.net/tas/public/ssp/content/detail/knowledgeitem?unid=117ad6cde6054e70b1a837428e33a27d
  • You can find more information on how discretionary bands are decided in the Handbook of Academic Regulations. It is wise to contact your course director to discuss your specific situation with them.

How do I go about viewing my exam scripts?

  • Check out the information on the student hub online- Exams: Viewing Your Scripts – UL| SSP (topdesk.net)
  • Exam scripts can be viewed on designated days following end-of-semester exams. These days are indicated for each semester on the academic calendar.
  • Each UL department has a different process for students who wish to view their exam scripts. You must contact the department responsible for the module that you wish to view, as you may be required to fill a script viewing form or register for a time slot.
  • For example if your paper is a History one, you apply to the History Department even if history is a minor option. If it is a law exam, you apply to the Law Department, even if you take Law as a minor.

How do I check my results?

  • Your results will be available through results.ul.ieon a date prescribed by Academic Registry. You must enter your ID, password, and your date of birth.

Grade Rechecks?

  • Students can apply for a grade recheck up to two weeks after the exam results are released. Remember grades can be lowered by a recheck, so be sure you really believe the grade awarded is incorrect before applying(consider viewing your script or seeking feedback from the module lead). There is a €25 deposit (€50 for teaching practice) payable with the form which is refunded if the grade is changed. More information can be found here; https://ul.topdesk.net/tas/public/ssp/content/detail/knowledgeitem?unid=3900c3dd640a496f8fc6a450cf792a34

grade recheck form

How can I join club clubs and societies? Can I join more than one and how much is it?

If you go to ulwolves.ie you need to sign up to become a member of Wolves (which is free of charge) and then you can request to sign up to any club or society from here. You can sign up to more than one if you like. Each one costs a different amount, the memberships start from €5 and these vary depending on the club or society.

Where are Maguires pitches?

As you come in the East gate UL entrance, UL Sport will be on your right. If you walk up to the right of the athletics track, from here you will come to Maguires pitches and facilities.

Where is the Boathouse?

The boathouse is located on the left along the River Shannon as you walk towards Limerick City from UL.

Where is the GAA Office?

This office is under the “Sports Bar” across from the UL Sport building

Why do we need “In Case of Emergency Details”?

We need these details in case an emergency situation arises and we need to contact your next of kin or the medical services.

Why do I have to declare a medical condition when requesting membership?

We require you to have your doctor complete our UL Wolves Clubs and Societies medical letter (template)for two reasons:

We must have it in writing from your General Practitioner that any medical condition you may have does preclude you from taking part in club/society and thus does not put you or other in danger

We also ask for this information in order to provide you with the best and safest club/society experience and to best equip our clubs and societies to facilitate any medical condition you may have to the best of our abilities.

Am I covered by insurance?

Ul Clubs and Societies has a personal accident insurance policy which covers all members while engaging in club or society activity. In order to be covered you must be signed up and approved as a club/society member on ulwolves.ie and be in compliance with the club/society’s safety statement. For more information regarding our insurance policies please see section 3.8 of our Guide to Committee Administration

How much are membership fees?

Clubs & Society fees vary depending on the activity and affiliations to their governing bodies. Generally speaking most Clubs & Society memberships, as an average tend to be between €5-€10

What is a campaign team and what do I do if I don’t have one?

A campaign team is a group of individuals such as friends, classmates or other peers who will help you campaign to the student body throughout the election process. Your campaign team will help share information on your campaign, help you with your social media presence & ideally will promote and advocate on your behalf as the best candidate for the job.

Can I run if I am an international student?

Yes. Any EU national can become an officer with no restrictions. If you come from further afield you may have to extend/modify your visa. If you have any concerns get in touch and we’ll be happy to help.

Can I run if I am a postgrad?

Yes, all UL students can run in the Student Life elections. Postgraduate students also have the option of running for a position in the Postgraduate Students’ Union.

I don’t personally feel represented by these roles

Our student representation is not limited to the roles of the student officers. The student officer team works closely with other student groups – such as student council, student executive and class reps – within UL Student Life to ensure the wider student community is represented. Interest group representatives on our student council include:

 

  • Equality & Diversity Councillor
  • Disabilities Councillor
  • Home International Councillor
  • Visiting International Councillor
  • Mature Student Councillor
  • LGBTQI Councillor
  • Student Affairs Councillor
  • Sports Councillor
  • Activities Councillor
  • Entertainments Councillor
  • First Year Councillor
  • Student Services Councillor
  • Volunteering Councillor
  • Community Councillor
  • Cooperative Education Councillor
  • Campus Facilities Councillor
  • Sanctuary Rep
  • Student Parent Rep

 

Our work is mandated by you, the students, so if you don’t feel represented, tell us what you’d like to see instead and make sure you vote during the elections for the candidates you feel will most closely represent your views.

How many class reps can my class have?

This all depends on our class size, there can be more than one class rep per course. There is one class rep per 25 students up to a max of 4 class reps.

What is the role of a class rep?

Class Life Reps are an essential part of University and UL Student Life. They are our eyes and ears on the ground and work as a point of contact for the class, the lecturers, tutors and of course UL Student Life

How do I contact the student officers?

All information to contact Student Officers can be found here

Who do I contact about a problem with my lecturer?

  • If your class is having a difficulty with the teaching methods- you can contact your Class rep initially and encourage them to raise the issue with the lecturer or other members of the faculty. If this is unsuccessful you can raise the issue with the Academic Officer studentacademic@ul.ie
  • If it is a personal issue or you need to understand the university’s complaints process, it might help to book in for a chat with the UL Student Life Student Information and Support Coordinators (SISC) -who are independent from the university https://www.ulstudentlife.ie/fresher_zone/support-services/

 

What is the UL Student Life Constitution?

This is the document which governs UL Student Life. Staff in UL Student Life are to uphold this document as it acts as a guide to how operations and day to day dealings should be conducted.

What are Hustings?

Is a meeting of all the candidates that will be held (Monday 4th March at 6/7pm) before voting day. The start time depends on how many candidates are declared. Each candidate has a limited amount of time (1.5-3mins) to speak and say why students should vote for them. The meeting is chaired and strictly timed. The audience which is made up of students can pose questions, but the question must be addressed to every candidate. Candidates may pass on answering a question if they wish. The husting rules are stated in Schedule 1 of the constitution.

What is a Manifesto?

Definition: a public declaration of policy and aims, issued before an election by an election candidate. A candidate types out what they want to achieve if they get elected.

What is Involved in Campaigning?

You need to write your manifesto and make a campaign plan in advance of nomination week with friends who will tell you the truth. Get your campaign team together well in advance. Make sure they know your manifesto and they know the election rules and regulations.
Focus on your own campaign.

What is Student Executive?

The UL Student Life Executive are a working group of 11 students – 4 student officers and 7 fulltime students – who are elected by the students to help implement students ideas, run UL Student Life campaigns, support student led activities and represent students’ interests with the University at every level. The UL Student Life General Manager is also a member but does not have a vote. They meet weekly.

What is Student Council?

The Student Council is made up of 26 Department Reps, 18 interest group & 12 executive who discuss Union policy. The three UL Student Life officers are the only members who do not have a vote on council. As representatives of all UL students Council direct Executive on what to do. Council meets every second Tuesday at 6pm.

 

What is a campaign team and what do I do if I don’t have one?

A campaign team is a group of individuals such as friends, classmates or other peers who will help you campaign to the student body throughout the election process. Your campaign team will help share information on your campaign, help you with your social media presence & ideally will promote and advocate on your behalf as the best candidate for the job.

Can I run if I am an international student?

Yes. Any EU national can become an officer with no restrictions. If you come from further afield you may have to extend/modify your visa. If you have any concerns get in touch and we’ll be happy to help.

Can I run if I am a postgrad?

Yes, all UL students can run in the Student Life elections. Postgraduate students also have the option of running for a position in the Postgraduate Students’ Union.

I don’t personally feel represented by these roles

Our student representation is not limited to the roles of the student officers. The student officer team works closely with other student groups – such as student council, student executive and class reps – within UL Student Life to ensure the wider student community is represented. Interest group representatives on our student council include:

 

  • Equality & Diversity Councillor
  • Disabilities Councillor
  • Home International Councillor
  • Visiting International Councillor
  • Mature Student Councillor
  • LGBTQI Councillor
  • Student Affairs Councillor
  • Sports Councillor
  • Activities Councillor
  • Entertainments Councillor
  • First Year Councillor
  • Student Services Councillor
  • Volunteering Councillor
  • Community Councillor
  • Cooperative Education Councillor
  • Campus Facilities Councillor
  • Sanctuary Rep
  • Student Parent Rep

 

Our work is mandated by you, the students, so if you don’t feel represented, tell us what you’d like to see instead and make sure you vote during the elections for the candidates you feel will most closely represent your views.

Key Times and Dates for UL Student Life Elections 2023

Nomination open – Week 4 Friday, 17th February 2023

Campaigning can only begin after the meeting of the ERB (date TBC)

Voting dates and time – Thursday, 9th March (Week 7) 8am – 8pm. The Election results will be announced shortly after voting closes on the Thursday.

 

 

 

What happens if you don’t get elected?

Results night is nerve racking for everyone, candidates, campaign teams and the ERB. Only four people will be elected so that means the majority are going to be gutted. If you lose, obviously you will be disappointed and wonder what will you do next year and you will think of all the friends who campaigned so hard for you. It is hard but you will have to pick yourself up pretty quickly and get on with your studies and get ready for exams. Results come out on a Thursday night.

You will be wrecked after campaign week and maybe a bit sleep deprived. Take the Friday off and rest, if you can or you don’t have assignments due try to get out of Limerick for a bit. Come Sunday night you’ll be back in Limerick and ready to get back to study on Monday. Think about getting your degree because ultimately the main reason everyone is in college is to get their degree.

Being a public representative and what that means on your personal life.

Being a Student Officer is fun and hardwork. Of course we have a laugh, it is much easier when everyone gets along and works together as a team. BUT when a student wins an election they are immediately seen as representative for students even if they don’t take office until June. You are held to a higher expectation of behaviour and responsibility. The reputation of the Union and University rests on your shoulders. Because of smart phones, videos etc. Student Officers cannot be seen to be involved in risky behaviour. I strongly advise you to choose your housemates carefully and know who your friends are so that they won’t drag you into less than ideal situations. Once you are an officer of the Union, rightly or wrongly, you are that officer 24/7 when you are in Limerick. That can be tough going. You need good friends and family that will allow you safely switch off when you are away from UL students.

Funding support for election material

The Union electoral assistance for the 4 fulltime ULSU sabbatical positions: President; Welfare; Academic and Communities, will be €1000 divided between all the candidates. The maximum amount that can be allocated to a candidate is €100 but will be less if there is more than 10 candidates running between all three elections. Electoral funding will only be given in arears on a vouched receipt basis. Refunds will be by electronic bank transfer only. Candidates must supply bank details via email.

What are UL Student Life Hustings?

The hustings is a meeting of all the candidates that will be held (date tbc) before voting day. The start time depends on how many candidates are declared. Each candidate has a limited amount of time (1.5-3mins) to speak and say why students should vote for them. The meeting is chaired and strictly timed. The audience which is made up of students can pose questions, but the question must be addressed to every candidate. Candidates may pass on answering a question if they wish. The husting rules are stated in Schedule 1 of the constitution.

ULSL Strategic Plan, Taking Giant Steps 2016-2020

UL Student Life adopted a new Strategic Plan in 2021, “Building on Success”, 2021-2024. A strategic plan gives an organisation a plan and set of objectives to achieve for the coming 4 years. Very few things in a big organisations lifespan happens quickly. For a Union to be effective we need to think beyond the academic year and think long term on what we want to achieve. ULSLs strategic Plan is divided in 4 pillars:

  • Putting Students First
  • Enhancing Services, Supports and Engagement
  • Building Relationships
  • Developing the Organisation

So, don’t be afraid of the plan, almost any objective will fit under at least one of the above pillars.

What is a manifesto?

Definition: a public declaration of policy and aims, issued before an election by an election candidate. A candidate types out what they want to achieve if they get elected. ULSL has a strategic plan – Taking Giant Steps 2016-2020. I advise students to match up their manifesto to the Strategic Plan. Don’t be afraid of the strategic plan. It is very broad and can encompass most candidates objectives. It’s important to have a manifesto that is reasonable as well. A lot of people put down stuff that is just in no way achievable, while I would of course encourage you to think big don’t take students for granted, they aren’t stupid. Your manifesto must be submitted with your nomination form by _________, to inform students who the candidates are and what each person’s objectives are if they get elected.

What is involved in campaigning?

You need to write your manifesto and make a campaign plan in advance of nomination week with friends who will tell you the truth. Get your campaign team together well in advance. Make sure they know your manifesto and they know the election rules and regulations.

Focus on your own campaign. In the past, candidates have wasted time picking holes in other people’s campaigns and trying to catch them out with the ERB rules. Obviously keep an eye out, but your overall focus should be on your own campaign. Make sure your campaigners are polite, enthusiastic and that they know your manifesto. Enjoy the campaign week.

If there is a high number of candidates running, this means the vote will spread among all the candidates and it is unlikely someone will be elected in the first count. The second and third preference votes will elect who will be the officer. THEREFORE be nice and ask for second and third preference if someone has promised their first preference to someone else. Above all be yourself and don’t try to create a new public persona. Students see through that immediately.

Are there election & campaigning rules?

Yes – see the ERB rules and regs 2023. If a candidate or a member of their team breaches Schedule 1 Election Regulations of the ULSL Constitution and the ERB Rules and Regs they can be:

  • Publicly reprimanded
  • Expelled from hustings
  • Reduced union electoral assistance
  • Disqualified from the election

What position should I run for?

The position you think you could really excel in. Essentially the choice is yours, no one can really tell you the position you should go for it has to be decided by yourself. Of course you can reach out to current and ex sabbats to get a feel for each role and make your mind up on that!

Will I get any training?

Yes, the month of June and early July you are trained for your role and within the sabbatical team. But realistically the entire year is training. There will be things thrown at you (not literally) that you haven’t dealt with before and nor could you train for. This is where the rest of the SU falls into place to support you. Just like the students have the SU and are not alone, you have the SU staff who are there for you.

Why would I run for election?

There are many reasons to become an SU Officer.

  • It is a fantastic experience where you work hard every day for the students of UL. It is an exciting year, full of challenges. Each day is different; one day you could be helping a student with a problem, leading a national campaign or sitting on an interview panel for new staff members. The next day you could be attending a University meeting assessing course content or doing a presentation to your executive committee or sitting in a meeting with the UL President.
  • Make a difference. You can make a positive impact on students’ lives by influencing the decision makers. There are many changes and developments within the Union and the University that that have been driven through by an SU Officer. e.g. securing €10million of government funds for the library extension, negotiating a deal for students for a new student centre and new sports facilities, building a boathouse for six clubs to develop, etc.
  • Develop invaluable life and work skills. Over the year you will have developed skills that will benefit you in all areas of your life including: communication, teamwork, leadership, organisation, influencing, strategic planning, working under pressure and problem solving.
  • Improve your employability. This is a fantastic opportunity to build an amazing CV. You will have real experience of making senior level decisions as well overseeing budgets, events, meetings, projects, and teams of students! In one year, you will have worked with the media, interviewed staff, chaired meetings, written reports and negotiated change.

Can I be a Student Officer if I haven’t finished my course yet?

Yes, but you should talk to your Personal Advisor and Course Director about how this might affect your studies. You will be expected to complete your programme when the Student Officer position is finished.

Is it paid?

Yes, Sabbats are paid minimum wage+€1 per hour for 44hrs a week for 53 weeks of their term of office. UL Students vote on the sabbat wages at semester 1 general meeting.

What are UL Student Life Officers responsible for?

Representing 17,000+ members at all levels of governance to the University as well as locally and nationally. Student Officers represent the concerns and views of individuals, groups or the whole student body on welfare, academic, social and financial issues. UL Student Life exists to make students’ lives better by offering services which include: representation, support, development and entertainment.

  • The Student Officers sit numerous committees representing the interests of UL students. All these meetings require the officers to be prepared, read the meeting documentation and think of the impact of decisions on the student’s lives. It is hard work but a brilliant experience being part of the decision making forums.
  • Officers also assist individual students in resolving issues affecting them & guide them to appropriate help. 
  • Abiding by the UL Student Life constitution & following the UL Student Life strategic plan (2016) Taking Giant Steps
  • The direction of the organisation with over a million euros in turnover
  • UL Student Life is an unincorporated organisation and it owns a limited company, ULSU Trading.ltd, for the organisations commercial interests – events, clothing, common-room facilities
  • Making up the majority of the Board of Trustees. Along with three external trustees, the student executive are members of UL Student Life’s Board of Trustees. They advise the Student Council on financial prudence and oversight
  • Postgrad Union represents postgrad students only
  • Student officers are members of the university discipline committee & process.
  • The middle man or woman between the students and the University staff A team of 11 fulltime staff support the work of the sabbatical officers & student representatives empowering students to run UL Student Life.

What is UL Student Life Student Council?

The Student Council is made up of 25 Department Reps, 15 interest group & 11 executive who discuss Union policy. The four UL Student Life officers are the only members who do not have a vote on council. As representatives of all UL students Council direct Executive on what to do. Council meets every second Tuesday at 6pm.

What is UL Student Life Student Executive?

The UL Student Life Executive are a working group of 12 students (4 student officers and 8 full-time students) who are elected by the students to help implement students ideas, run UL Student Life campaigns, support student-led activities and represent students’ interests with the university at every level. The UL Student Life General Manager is also a member but does not have a vote. They meet weekly.

When do you start work as a Student officer?

In early June you will start a 2 week handover from the outgoing officers. This is a good time to take up your position as there will be UL meetings at this time that you can attend. It is advised that you don’t take annual leave in June and early July due to meeting and training commitments. It is essential all student officers are present for August graduations and repeat exams. The core working hours for a student officer is 9am – 5pm BUT you will be expected to attend the Executive (weekly) and Student Council (bi-weekly) meetings at 6-7.30pm. UL Student Life Officers are paid for a 44hr week given the variety of late evening work the role entails.

How many Student officers are there in UL?

There are four undergraduate Student Officers:

  • UL Student Life President
  • Deputy President Welfare 
  • Vice President Academic officer
  • Vice President Communities Officer
  • The Postgraduate Union have their own President and Vice President. 

What is a sabbatical officer?

Technically a sabbatical is a person who takes a year out from the regular job or study to do something different. UL student sabbatical officer means a full-time student elected by UL students to represent them and their interests in the university, locally and nationally, i.e. a student representative who is paid full time to carry out representative responsibilities. A sabbatical officer is all of the above and more than the title. You’re a friend, a colleague, a peer, a signpost, and an advisor. You are the person a student goes to when they have a problem, an idea or just want to talk. In essence you are their representative but also a problem solver.

So you are thinking of running for an UL Student Life officer position… WHY?

If your answer is the following then you are heading for failure:

  • I haven’t got a job sorted for next year so I’ll go for this. It’s paid.
  • It can’t be that hard.
  • It will be a laugh.

BUT if your answer is along these lines:

  • Represent student interests locally and nationally
  • Give back to UL
  • Work hard to make a positive difference to student’s lives in UL
  • Work to make UL a better university

…now you can read on.

Where can I get event tickets?

Event tickets can only be purchased online. See our events page for more details. 

How do I get priority access to pre-sale or discount tickets?

Subscribe to our Howl Letter 🐺 to be the first to hear about HUGE event news and to get priority access to the hottest tickets around. Subscribe here

Are there non-alcoholic events?

We run a number of alcohol free events throughout the year.

See our events page for more information.

Does UL Student Life organise class parties?

We do not organise class parties but we do organise departmental balls. Please get in touch to see how we can help make your event epic.

Check out our events page for more details.

I want to bring a promotional event to campus.

Please email dara.fahy@ul.ie

If I have paid for a deposit ticket can I get my money back?

If you get a deposit your money is not refundable unless the minimum booking order is not reached.

If the minimum booking order is not reached you will receive your deposit back but not the transaction fee.

How do I get access to pre-sale tickets?

Subscribe to our Howl Letter and you will receive an access code the evening before pre-sale tickets are made available.

Can I leave an event and re-enter?

There is no re-entry at UL Student Life events.

Can I get a refund on an event ticket?

If you change your mind or simply can’t go, you are not entitled to a refund.

If the venue or date changes you are entitled to a refund.

Can I bring a guest with me to a UL event?

Stables events are for UL Students only.

Courtyard events go on sale for UL Students only first. It usually opens to guest tickets 5 days later but please read the terms and conditions. One guest permitted per person, must be a student and have two forms of id.

For events off campus usually there are no restrictions but please check the terms and conditions.

What is the UL Student Life Ticket Refund Policy?

When can you get a refund on tickets?

  • If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid.
  • If an event is rescheduled to another date, your tickets should be valid. If you can’t make the rescheduled date, then you’re entitled to a full refund.
  • The ticket seller is responsible for giving you your refund for tickets to a cancelled event.

When are you not entitled to a refund?

  • If you can no longer attend an event or you’ve simply changed your mind about going, you’re rarely entitled to a refund, despite tickets often being purchased months in advance.
  • You are not entitled to a refund for the ticket if an understudy appears in place of a show’s headline star, or a headlining artist changes from the ones advertised on a music festival line-up.

In Summary:

  • If the event you have booked for is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket.
  • You are not entitled to a refund if you can no longer attend an event.
  • You’re also not entitled to a refund if an understudy is used in place of a show’s headline star, or a headlining star changes from the ones advertised on a music festival line-up.

 

Am I eligible for a SUSI Grant?/Who can I speak to about financial aid?

https://www.ulstudentlife.ie/fresher_zone/support-services/

 

Where is the jean monet lecture hall/red raisins/medical centre?

The lecture hall/red raisins/medical centre are all located in the main building

How do I apply for a leap card?

  • Step 1- apply online here
  • Step 2- fill out the application form, bring your email with your code to the UL Student Life student centre where you can pay for and collect your Leap Card.
  • You can check the opening hours of the student centre here or you can call us on (061) 202 324 or email studentcentre@ul.ie

Where can you get lab coats and safety glasses?

You can buy them online here or at the information & services desk.

Lab coats – €20

Safety goggles – €5

Do you have a counselling service?

Who do I ask about issues with lecturers/tutors/dropping out/changing course?

  • We encourage you to reach out to your Academic Advisor, Course Director or another member of UL support staff like the student support officer in your faculty- to talk you through your options before you make a decision.
  • There is a process to follow if you want to change course and it might depend what year you are in- check out the information on the Student Hub Online ul.topdesk.net
  • The Course Exiting Process is explained on the Student Hub Online Leaving your course – UL| SSP (topdesk.net)

In addition to speaking to someone in the university-you can book in for a chat with the UL Student Life Student Information and Support Coordinators (SISC) https://www.ulstudentlife.ie/fresher_zone/support-services/

Do you have a lost and found?

Lost items generally get handed in to Student Centre reception, the security hut or main university reception.

Do you print here?

  • No, you can’t get stuff printed in the UL Student Life student centre. The university have printing facilities in the library, the print room in the main building and Troy printing in the courtyard.

Do you replace student cards?

  • UL Student Life can’t replace UL student cards. You need to follow the university’s process on the Student Hub Online Student Card – UL| SSP (topdesk.net)The university have said that
  • If your card is lost or broken, there is a €10 fee for a replacement;
  • If your card has expired or is no longer scanning, replacements will be issued free of charge (once you return the original card).

What are the stickers on the back of UL student I.D. cards for?

  • The stickers are for Club Membership for the on campus bars as they are members only clubs. You will not be allowed enter the bars on campus without your membership. You must be over 18 to purchase your sticker. Stickers can be ordered from hereand be collected from the student centre.

Where will we get pool cues for upstairs?

  • During the covid restrictions access to the pool room is unavailable.
  • (When the pool room is open), you can get them at students’ union reception in the student centre. You must hand in one student card per pool cue to monitor who is upstairs at all times. Please email studentcentre@ul.ieto check

Do you sell stamps?

  • You cannot buy stamps in the UL Student Life student centre. The post room in the main building sells them- room number is BO034